Dear Resident(s),

RE: Fire safety

I am writing to you to with regard to the important issue of fire safety.

There are a number of steps that you can take to reduce the chances of a fire from occurring and to ensure that, in the event of a fire, you and other residents are safe.

To help prevent fires from occurring:

•           Do not leave candles unattended and dispose of cigarettes carefully.

•           Do not leave cooking pans unattended.

•           Do not store e-scooters or e-bikes in your home.

•           Do not overload plug sockets.

When a fire does occur in the building the following are very important in keeping you and other residents safe:

• Be aware that the fire action procedure in your block is to stay put. i.e. in the event of a fire in the building, unless you are affected by fire or smoke you should remain in your home.
• Ensure you have a working smoke alarm in your home. We will install smoke alarms at no charge regardless of whether you are a Council tenant, leaseholder or private tenant. Therefore, please contact Annie Gleeson MSc, your appointed Estate Manager on 0207 924 5213 or via email at [email protected] if you do not have a working smoke alarm.
• Ensure your front door is the appropriate thickness (44mm), fits closely into the frame, and has a working door closer. If you are a Council tenant, we will undertake any necessary repair or improvements to your front door. Please contact Annie Gleeson MSc, appointed Estate Manager for Goulden House, if you consider your door requires an inspection and repair.

In order to keep the means of escape clear you must also adhere to the following advice:

• Rubbish should be disposed of down the rubbish chutes. Rubbish should not be left in the rubbish chute chamber or in the communal area.
• No items should be stored in the communal areas. This includes the lift lobby and stairwells. If you leave items in these areas, they may be cleared and disposed of without warning.

If you have any questions, or wish to discuss any of the above issues, please do not hesitate to contact your Estate Manager on 0207 924 5213 or via email to the Estate Office at [email protected]

Document:

NOTICE TO RESIDENTS – DO NOT DISCARD CIGARETTE ENDS/ASH FROM YOUR BALCONIES, THIS IS A CLEAR BREACH OF HEALTH, SAFETY, FIRE & SMOKE REGULATIONS AND COULD COST A PERSON/PERSONS THEIR LIVES

The Estate Office has YET AGAIN been advised that cigarette ends/ash, is being dropped from a balcony above into the garden of the flat below and this is not the first time this has occurred in this location of the site.

This could so easily have started a fire which could have had profound consequences for other residents. Discarding cigarette ends/ash from your balconies is prohibited and can cause a fire/injury or worse.

Please dispose of your cigarette ends/ash responsibly.

Notice:

Please see attached Agenda for the General Meeting, which is scheduled to take place on Wednesday 18^th March at 7 pm.

Hard Copies of the Agenda is currently being placed through your letterboxes.

Documents relating to the meetings can be found on the website or via email
by contacting: [email protected]
https://www.gouldenhouse.org/co-operative-meetings/

To join via Zoom please register in advance:
https://bit.ly/GHGM18march

We look forward to seeing you then.

The Estate Manager will be on Annual Leave on the following dates:

Monday 9^th February to Friday 13^th February

In my absence, Caroline Kok (GH Accounts Manager), will be covering (remotely), you can still email Caroline at [email protected] and the Office Phones are call forwarded to Caroline’s Mobile (My Out of Office reflects these contact details).

I will return to the office on Monday 16^th February at 9 am.  

For and on behalf of Goulden House Co-Operative Ltd

Annie Gleeson MSc

Estate Manager

Notice:

The following finds are from JP Pest Control/Pestgone’s inspection of the Communal Areas on Friday 30^th January 2026 (Pestgone have amalgamated with JP Pest Control).

“I’ve attended the site for a monthly contract visit, I’ve checked.

24 bait locations around the site, there was 3 bait stations located on the 4th floor with no bait take. I’ve checked bait stations in all bin stores throughout the site, all bait stations in communal areas and the ground level areas where boxes are located. There has been 50% bait take from the bait stations and I’ve replenished boxes with jade block x2 ( bromadiolone).

The site hygiene is up to a very high standard with waste management in very good order.”

Collections:

Christmas tree recycling collections will start from Monday 5 January 2026 and will run throughout the month.

Your tree will be collected on the same day as your rubbish and recycling, but by a different vehicle so this may not be at the same time as other collections.

Trees should be left out after 6.30pm on the day before the collection is due, and by 6.30am on the collection day.

Where to leave your tree:

Please leave your tree on the corner of Bullen Street and Shuttleworth Road by the large tree for collection.

For further information on the recycling of Christmas Trees, please use the following link to Wandsworth Borough Council Website:

www.wandsworth.gov.uk/rubbish-and-recycling/christmas-tree-recycling/

Your assistance with the above is very much appreciated in advance.

Notice:

The Estate Office will close on Friday 19^th December at 5 pm, however, The Estate Office Staff will be Working from Home on Monday 22nd December, Tuesday 23rd December and Wednesday 24th December, You can still call the Estate Office on 22^nd, 23^rd and 24^th December, office phones (0207 924 5213) are call-forwarded to the Estate Manager’s mobile and you can email the Estate Office at  [email protected]

during this three day period.   This has been authorised by the Goulden House Management Committee.

The Estate Office will close Wednesday 24th of December at 4 pm and will not re-open until Monday 5th January at 9 am (albeit the Estate Manager will be Working from Home on Friday 2^nd January). This has been authorised by the Goulden House Management Committee and Wandsworth Borough Council have been updated accordingly, which is as per process.

In the event of an emergency (outside of the closure of the Estate Office), please contact Wandsworth Borough Council on Emergency Out of Hours number on 0208 871 7490.

The following finds are from PestGone’ s inspection of the Communal Areas today.

“A routine inspection was carried out today across all areas of the premises, including all internal communal areas, external grounds building perimeters, Inner and Outer Greens, Bin Stores A,B and C, external Bin Stores, Sub Entries and communal gardens, with no further evidence of any recent or ongoing pest activity found. All bait stations have been fully serviced with bait replenished and refreshed where needed, good levels of housekeeping and hygiene standards were found during today’s inspection, the site has always been found in an extremely high standard of both hygiene and maintenance, which in turn will also deter pest activity. PestGone will continue to monitor on forthcoming service visits.”

Notice:

Please do not discard residents’ packages in the communal areas of the development, this includes by lifts at the 3 x main entrances, by the lifts on the 4th floor or on any of the floors by the lifts.

You are entrusted by both your carrier and supplier to deliver packages directly to the clients/residents, the manner in which a number of packages have been delivered recently has resulted in their theft and engagement made with the metropolitan police, who are currently investigating a number of thefts.

If a resident has requested that you deliver their package to a safe place, then we ask that you follow your carriers’ instructions, a safe place is not discarding packages in the communal areas.

We have today (8th dec 2025) reported the apalling manner in which a number of packages are being discared in the communal areas of goulden house, please note that waiting on the delivery of these packages are individuals, please treat their package in the same manner in which you would wish your package delivered to you.

Thank you to the couriers who deliver their packages responsibly.

Please note that CCTV is in operation on this developemnt.