Wandsworth Council Housing Survey

Hello Residents,

An update from me on a few items. Including the start of a significant change to our engagement with our residents, one I hope that you and your residents will become involved in. We are committed to ensuring there are a wide range of opportunities for engagement and involvement. As such we are planning on updating our Engagement Strategy which governs and directs how we engage with residents across the Housing department.

Improving Housing Together
We have updated our website with details of the Housing Improvement and Transformation Plan<https://www.wandsworth.gov.uk/housing/about-the-housing-department/improving-housing-service/> which is driving this change.

Complete our survey
We are starting the process to review our Resident Participation and Consultation Strategy<https://www.wandsworth.gov.uk/housing/council-tenants-and-leaseholders/resident-involvement-housing/>. We want to ensure all our tenants can get involved at a level that suits them. This includes council tenants, leaseholders, and other residents of our estates. To get involved with these changes and to share your views, please complete our survey by 25 October 2026. If you have RA Noticeboards, could you please share the attached poster, and let your residents know. Any resident of the estate, or absentee leaseholder may take part. We will be putting posters up across estates, reaching out to groups such as RAs and other community groups and contacting as many residents as possible directly. Take the survey<https://haveyoursay.citizenspace.com/wandsworthhrd/wrpes-26/>, residents can also ask for paper copies or contact us for help with the survey.

Next Steps
Following on from the survey focus groups will take place to consider various aspects of the new strategy using the survey results. You can express an interest in joining the focus groups when competing the survey. This is where residents can help design the structures and propose their own changes, or challenge suggestions from the Council. We then hope to share a draft in early 2027, and consult on it including at the Residents' Conference.

Residents' Conference
We are moving the Residents' Conference to Spring 2027 to allow the conference to consider the new strategy and next steps.

What is in the Strategy?
The new strategy will look to cover changes to the formal structure, in particular how residents can access it. As well as options around reviewing the RA recognition process, HCC scheme, funding schemes such as SIBs and the opportunities and challenges of digital engagement. This is why we want as many residents' views as possible to shape these ideas. This includes proposing a dedicated forum for tenants and another for leaseholders. There is a presentation on the proposals for a new strategy at Borough Residents Forum tomorrow, and you can see the paper here https://democracy.wandsworth.gov.uk/documents/s129843/26-235%20Resident%20Engagement%20cover%20report.pdf, however this is not the final proposal, as it has yet to be shaped by resident's views.

Wandsworth in Bloom
I was delighted to join the other judges, the Mayor and the finalists at the awards ceremony for Wandsworth in Bloom last week. Several residents and gardens from Wandsworth Housing estates won, including the coveted Best in Show. You can see a full list if categories and winners here: Winners of Wandsworth in Bloom 2026 announced - Wandsworth Borough Council<https://www.wandsworth.gov.uk/news/news-september-2026/winners-of-wandsworth-in-bloom-2026-announced/>

While I won't be attending the next round of Area Housing Panels, I'll share an update with the RPOs. If you have any specific questions, please give me a call or an email and I am happy to discuss any issues with you.

Andrew MacKinnon (He/Him)
Resident Participation Manager
0208 8715679

Goulden House Co-operative Ltd has published an updated Complaints Policy, providing residents with a clear and straightforward process for raising concerns about the services they receive. The policy sets out what constitutes a complaint, how complaints can be made, the timescales for responding and the two-stage process involving Goulden House and, where necessary, Wandsworth Council. It also explains residents’ right to escalate unresolved complaints to the Housing Ombudsman and reinforces our commitment to learning from complaints and using feedback to improve services.

Thames Water Case Number is 01896095 – Interruption of Water Supply on Shuttleworth Road on Monday 14th September between the timings of 1 pm and 5 pm, for emergency repairs to be undertaken.

This notice is to advise that the emergency works have been completed and your water supply has been switched back on.

This notice is to advise that your water supply will be interrupted on Monday 14th September between the timings of 1 pm and 5 pm, for emergency repairs to be undertaken. The reason for this is that emergency works are required within one of the flats to repair a pipe, these works cannot be undertaken without the water switch-off. The works will be undertaken as quickly as possible and we will advise you as soon as the water is switched back on, via notices being placed through your letterboxes.

Please take the following precautions:

•Store drinking water: Keep at least three litres of water per person per day for drinking.

•Fill containers for hygiene: Fill buckets or your bathtub with water. Use this water to flush toilets manually by pouring it into the bowl.

•Protect appliances: Turn off your washing machine, dishwasher, and electric water heater. This prevents damage if the system loses pressure or drains dry.

While the Water is Off •Keep taps closed: Leave all taps completely shut. This stops water from spilling or flooding your home when the supply comes back on.

We apologise in advance for any inconvenience this may cause and your assistance with this is very much appreciated in advance.

Notice:

The page on the Goulden House website sharing information about the Section 21 Window Replacement process has been updated today (7-9-2026). As part of the consultation process, there were many queries raised by residents relating to the colour change of the proposed windows and this update relates to that.

Link: https://www.gouldenhouse.org/useful-information/window-replacement/

Wandsworth Borough Council have recommended that residents are to use the ballot form issued directly to them and to quote their unique reference number when submitting their response. Residents individual letters have been issued by second-class post directly from WBC to all residents.

URGENT NOTICE TO RESIDENTS – DO NOT DISCARD CIGARETTE ENDS/ASH FROM YOUR BALCONIES – THIS IS A CLEAR BREACH OF HEALTH, SAFETY, FIRE & SMOKE REGULATIONS AND COULD COST A PERSON/PERSONS THEIR LIVES.

The Estate Office has AGAIN been advised that cigarette ends/ash, are being dropped from a balcony above onto the balcony of the flat below, this is not the first time this has occurred in this location of the site, the previous time, five fire engines were called to site to extinguish a balcony fire. Discarding cigarette ends/ash from your balconies is prohibited and can cause a fire/injury or worse. Please dispose of your cigarette ends/ash responsibly and consider the impact your irresponsible actions are having on your fellow residents and their properties.

Notice:

THE ESTATE OFFICE WILL BE CLOSED FOR THE SUMMER BANK HOLIDAY FROM 5 PM ON

FRIDAY 28^TH AUGUST UNTIL MONDAY 31^ST AUGUST.

THE ESTATE OFFICE WILL BE OPERATIONAL FROM 9 AM ON TUESDAY 1^ST SEPTEMBER.

IN THE EVENT OF AN EMERGENCY (OUTSIDE OF ESTATE OFFICE OPENING HOURS), PLEASE CALL WANDSWORTH BOROUGH COUNCIL ON 0208 871 7490

Notice:

The Estate Manager is on Annual Leave from Monday 24^th August until Monday 31^st August. Estate Manager returns leave on Tuesday 1^st September at 9am and will be back in the Estate Office on Wednesday 2^nd September at 9am.

In my absence, Caroline Kok (GH Accounts Manager), will be covering my leave. Caroline will be in the Estate Office on Monday 24^th August and Friday 28^th August, Caroline will be working remotely on Tuesday 25^th, Wednesday 26^th & Thursday 27^th August.

Please email Caroline at [email protected] and the office phones (0207 924 5213) are call-forwarded to Caroline’s Mobile (My Out of Office reflects these contact details).

In the event of an emergency (outside of Estate Office Operating Hours 9 am until 5 pm), please call Wandsworth Emergency Out of Hours Patrol on 0208 871 7490

Notice:

The following is the update from Pest Control (Nightshift Pest Control) attendance at Goulden House on Monday 17^th August 2026.

“Attended site to carry out routine pest control inspection of the property, on arrival we have signed visitor book in the estate office/reception and being informed of current issues by Estate Manager. We have been hosted by site maintenance to all reported areas.

We have carried out routine pest control inspection of all accessible communal areas alongside maintenance who gave us access to all reported areas for any evidence of pest activity and conditions that may be leading to pest activity. We have checked all accessible bait monitoring stations no evidence of rodents’ activity found at the time of today’s inspection, no bait consumption noted. We have inspected all 3 x bins stores. Nightshift will continue to monitor the situation.”

Notice:

This notice is a reminder that if your flat has a balcony, you are not permitted to have a BBQ on it, this is a serious breach of Health, Safety, Fire & Smoke Regulations and can both endanger your life and the lives of others. As per the Terms & Conditions of the Lease, The Third Schedule, you are required to maintain your balcony, you are required to keep the Balcony Gulley clear and “not to allow any water to percolate from the balcony to the flat/flats below.”

Please also ensure that you remove any combustible items from your balcony, the latter as highlighted by the Fire Risk Assessors via the most recent Fire Risk Assessment (FRA), undertaken on site.

To Flat Owners who sub-let your properties, please reiterate this to your tenants.

Important to Note: The UK Prime Minister (Andy Burnham) has stated today, “the government is considering a ban on disposable barbecues amid increased wildfire risk driven by this summer’s droughts.”

Your assistance and compliance with the above, is very much appreciated in advance.