Your New Home

Table of contents

  • Cleaning and disposal of rubbish
  • Bulk refuse
  • Graffiti and vandalism
  • Domestic waste
  • Dogs
  • Leaks
  • Balconies
  • Plants
  • Stopcocks
  • Residents database
  • Dogs and other Animals
  • Elderly and disabled tenants

Cleaning and disposal of rubbish

Residents are responsible for ensuring that their own rubbish is disposed of only in the chutes and paladin bins provided. Do not leave rubbish bags in the corridors, on the balconies or stairwells. If you are physically challenged and cannot use the chutes, please contact the Goulden House office and special arrangements can be made. All rubbish is collected on Wednesday with the exception of bank holidays.

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Bulk refuse

If you have any bulky items that you need help disposing of, please contact the Goulden House office and we will be happy to assist you. Do not leave any items of rubbish around the estate. This is a fire hazard and a danger to children. Dumping rubbish is a breach of your tenancy conditions / lease agreement.

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Graffiti and vandalism

graffitiIn our effort to keep this estate a clean and welcoming environment for us all to live in, we would encourage all residents to work with us and report all graffiti to Goulden House staff. Removal of racist or offensive graffiti is a high priority and it will be cleaned off within 24 hours. The Council or Goulden House will take legal action against any person who damages the estate. Please help us to make Goulden House the home we want it to be. The Council runs a graffiti hotline where you can report graffiti which you have seen anywhere in the borough. Graffiti hotline number is 0208 871 7049.

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Domestic waste

Small rubbish bags can be disposed of in the rubbish chutes. Items too large for the chutes should be taken to the bin chambers. Please do not store rubbish, even temporarily, in common areas. Bin chambers and rubbish chutes are positioned all over the estate please contact the cooperative office to find their location. For fire safety reasons no storage of any furniture or equipments is allowed in the common parts or under staircases even for a short period of time.

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All dog owners must keep their pets on a leash on the estate and prevent them from fouling the common areas including the gardens. It is a requirement that pets do not cause any form of nuisance to the neighbours.

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If you notice that water is leaking in your flat or that the sanitary equipment is leaking please call the co-op office during working hours or the housing patrol out of hours.

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Clean your balcony regularly and make sure that the drain is not blocked. Call the office if you think that there is a problem with the drain. Balcony ceilings should be painted white as they are considered common parts of the estate

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Plants put on balcony walls are welcomed but they must be secured to prevent them from falling. The cooperative staff will need to check pots for safety from time to time and can help with securing them.

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You regularly need to check the state of the stopcocks in you property. They should be turned anticlockwise and back again at least once a year, to prevent them from seizing up. Most stopcocks can be found in the cold-water storage tank or in hot water storage cupboard.

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Residents database

Leaseholders who are subletting their property carry the responsibility of informing their tenants about the co-ops rules and to show them all the amenities and facilities available.

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Dogs and other Animals

You, your friends, relatives, visitors and other persons living in the property, including children, must not do any of the following:

  • keep any animal, which is unsuitable, such as wild, dangerous or poisonous creatures or livestock
  • cause a nuisance by breeding any animals or birds at the property, allow any animal you keep at the property to cause a nuisance to anyone in the local area, including our employees, agents or contractors
  • allow animals to foul in the communal areas of the property or on footpaths or in the play areas in the local area. You must remove and dispose of faeces hygienically
  • feed pigeons, squirrels and other vermin either at the property or in the communal areas
  • allow your property to become unhygienic

If any animal causes a nuisance we will ask you to remove it from the property. If you live on an estate where dog bylaws are in force you must keep to the rules of the scheme.

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