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There is currently an issue with the connectivity to the Goulden House office which has resulted in the telephone system being offline. This also means the internet is down.

The supplier, BT, has been notified and they are currently working to restore services however BT have advised that it will likely be Monday before an engineer can attend the site.

The office phone number 020 7924 52 13 is being diverted to the estate manager’s personal mobile phone.

For any emergency matters, please call the Wandsworth Council helpline 020 8871 8081

Queries sent via email will be answered on Monday at the latest but some access is being managed via a mobile data connection.

The lift serving Entrance C is currently out of service following an earlier Lift Trapping.

Lift Engineers have been on site but the Lift C cannot be placed back in service until the Processer fault is addressed.

Lift Engineers are expecting to be back on site in the morning (9 March 2023) to try and rectify the issue.

We are aware that a number of flats, in excess of 20 flats, are experiencing issues with their Extractor Fans. If any resident is experiencing issues with their Extractor Fans, we ask that you note the following:

Smith & Byford Engineers (the contractors who maintain the Communal Extractor Fans on behalf of Wandsworth Borough Council), attended the site on 28^th February to undertake maintenance to the Communal Extractor Fans.  Unfortunately, they identified that two of the Communal Extractor Fans needed to be removed from the Flat Roof and would either be repaired or replaced, the latter would depend on what would be most cost effective.

Smith & Byford have assured us this afternoon (1^st March) that they are treating this with the urgency that it deserves.

We will keep the residents informed on any further updates received from Smith & Byford.

Notice: NOTICE TO RESIDENTS – Communal Extractor Fans – 1.3.23

This notice is to advise residents in Blocks A & C, that the installation of the Intercom Digital Pads were completed in December (2022).

We have a number of residents within Blocks A & C who have yet to provide their telephone numbers for uploading and may we ask that you engage with the Estate Office via email at [email protected] at your earliest opportunity.

Important Note: The contractor who installed the Intercom Digital Pads, as part of the contract, provided Goulden House with a 6 month period of free call-outs, once the Intercom Digital Pads had been installed. The 6-month period runs from 1 January 2023 through to 30^th June 2023 and any call-outs after this period will be charged to Goulden House.

Notice: Notice to Residents – Update on Intercom Digital Pads in Blocks A & C 22 February 2023-1

  NOTICE TO RESIDENTS

CRIME PREVENTION ADVICE FROM THE METROPOLITAN POLICE SAFER NEIGHBOURHOOD TEAM TO COMBAT THEFT OF PARCELS

The Metropolitan Police Safer Neighbourhood Team encourage residents to combat theft of parcels which are placed in the communal areas and asked that Goulden House Estate Office circulate their following advice to residents:

• Arrange deliveries for days/times when the recipient is home.
• Alternatively, if resident is not at home have mail delivered to work addresses or trusted family/friends who can receive the goods and keep them safe and secure.
• Use ‘Signed for’ services to prevent delivery drivers leaving mail/parcels in so-called ‘secure’ areas, such as un-manned mail rooms or communal areas.
• Consider renting a PO Box/Mailbox

Notice: NOTICE – Crime Prevention Advice from Met Police Safer Neighbourhood Team – 14.2.23

URGENT NOTICE

Cigarette ends being thrown from balconies above into gardens of Flats on Ground Floor

We have been advised by residents that cigarette ends are being thrown from the balcony of flats above into the gardens of the ground floor Flats.

Cigarettes should be extinguished and disposed of responsibly and not thrown from balconies into the gardens of the flats on the ground floor.

This is a serious breach of the Health, Safety, Fire & Smoke Regulations.

Please dispose of your cigarette ends responsibly

notice: Urgent Notice to Residents – Disposal of Cigarette Ends – 31st January 2023

Update 17 Jan 2023. The problem is now resolved – the phone lines and internet are now working.

There is currently an issue with the connectivity to the Goulden House office which has resulted in the telephone system being offline.

The supplier, BT, has been notified and they are currently working to restore services.

For any emergency matters, please call the Wandsworth Council helpline 020 8871 8081

For any non-urgent matters, please consider using email, or calling again later.

Lift H116 in Block C is not working and is stuck on the 3^rd Floor.

Lift engineers have been called out by Wandsworth Council (who are responsible for lift maintenance) and the lift will be back in service as soon as possible.

NOTICE TO RESIDENTS – WANDSWORTH BOROUGH COUNCIL CHRISTMAS TREE COLLECTON DATES

Wandsworth Borough Council have advised that they will collect your real Christmas tree for recycling on a scheduled collection day for your street between Tuesday 3 and Monday 16 January 2023.

These trees should not be left out for collection any earlier than 6.30pm on the day before the collection is due.

Goulden House residents should leave their trees by large tree on corner of Bullen Street and Shuttleworth Road.

Notice: Collection Dates for Real Christmas Trees 2023