We’re proud to share some fantastic news with our residents and wider community: Goulden House Co-op has received the highest possible rating—Substantial Assurance—in the latest Audit Report from Wandsworth Council.
This recognition reflects the dedication and professionalism of our team, and the strength of the systems we’ve built together to ensure Goulden House remains a safe, well-managed, and welcoming place to live.
What the Audit Found
The Council’s Audit team praised Goulden House for its effective management and robust internal systems.
The Audit team said: “The co-op is effectively managed, with robust systems for repairs, maintenance, information security, tenancies, HR, and health and safety. Approval processes are followed, with clear audit trails for all transactions and decisions. Customer service is strong, with an accessible estate manager and regular fortnightly health and safety checks”.
What “Substantial Assurance” Means
Substantial Assurance is the highest level awarded by Wandsworth Council. It means:
“A sound system of governance, risk management and control exists, with internal controls operating effectively and being consistently applied to support the achievement of objectives in the area audited.”
In short, it’s a formal recognition that Goulden House is not just meeting expectations—we’re setting a standard.
Download the Report in full: Final Internal Audit Report Goulden House Co-op
A Word of Thanks
This achievement is a testament to the hard work of our staff, the support of our residents, and the strength of our co-operative model. We’re grateful to everyone who plays a part in making Goulden House a place people are proud to call home.