Goulden House Co-operative Ltd has published an updated Complaints Policy, providing residents with a clear and straightforward process for raising concerns about the services they receive. The policy sets out what constitutes a complaint, how complaints can be made, the timescales for responding and the two-stage process involving Goulden House and, where necessary, Wandsworth Council. It also explains residents’ right to escalate unresolved complaints to the Housing Ombudsman and reinforces our commitment to learning from complaints and using feedback to improve services.
